Projected increases in on-line sales may mean a 4-4.5% increase in sales this holiday, reports consulting firm Deloitte. “While online sales continue to climb, digital customer interactions through both virtual and physical store channels present greater sales opportunities than online or mobile commerce alone,” says Alison Paul, vice chairman of Deloitte.
Now is the time to plan for the tsunami of holiday internet surfers. Carriers can expect a increase in time-sensitive and perishable shipments. Add to this the post holiday returns and you’ve got a busy 3 months.